Have you heard of Business Process Management?

It’s a question I have to ask many times when embarking on a new project, where are your business processes so that we can map them to the new application and improve the business process. Many times however I am greeted with blank stares or a policy book that is used by many of the departments as their guide to business practice, but real business processes are few and far between. so what is it really all about, and why bother about it at all?

Business Process Management (BPM) was unheard of just a few years ago, but it has burst onto the global scene to become the hottest business and technology management trend of the decade. If you’re in any business or industry — public or private — you’ve probably heard of the movement toward process, or about things like process management or process improvement. You may know about process improvement methods like Lean and Six Sigma or about new technologies like Business Activity Monitoring (BAM) or Service- Oriented Architectures (SOA).

BPM represents a culmination of all the collective experience, thinking, and professional development in business management over the past several decades. It’s customer first. It’s business focused. It empowers people in all corners of a business to be more successful. It brings people and systems together. BPM is where all the lofty goals and best strategies are coming home to roost.

Business Process Management (BPM) is a set of methods, tools, and technologies used to design, enact, analyze, and control operational business processes. BPM is a process centric approach for improving performance that combines information technologies with process and governance methodologies. BPM is a collaboration between business people and information technologists to foster effective, agile, and transparent business processes. BPM spans people, systems, functions, businesses, customers, suppliers, and partners.

So why should we use it and who benefits?

Business managers can more directly measure, respond to, and control all the aspects and elements of their operational processes.

Information technology managers can apply their skills and resources more directly on business operations.

Staff and workers across the organization can better align their efforts and improve personal productivity and performance.

The enterprise as a whole can more quickly respond to changes and challenges to continuously meet its goals and objectives.

BPM brings all dimensions of a business together, and enables new levels of participation and collaboration among teams, especially between business staff and IT professionals. BPM promotes quick, incremental improvements while reaching levels of process stability and performance quickly.

BPM is the central discipline, including the tools and the techniques that connects enterprises and organizations by fostering operational process performance with effectiveness, transparency, and agility.

Without business processes businesses cannot improve or transform into agile bodies, it’s the lifeblood of the business and needs to be understood from the top to the bottom. If you have not already documented your business processes, then now is the time to do it. If you have take the opportunity to revisit them and improve them.


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